Why retail customers love self-checkout systems, and your company should too?

Self-checkout systems (SCOs, also called assisted checkouts, or ACOs) are beloved by customers and retailers for good reason. When you have the right system in place, and it works as intended, shopping becomes efficient and convenient.. Simplifying the checkout experience saves time and cost, all while elevating the shoppers’ experience. This is what Hii Retail is all about!

1. Start the checkout
2. Scan the products
3. Pay
4. Complete the transaction and get the receipt

That sounds very simple, doesn’t it? Even though the concepts themselves are simple, it’s important that the process is equally smooth for the in-store customer. The checkout should not take extra time and cause frustration, and the experience should feel intuitive all the way. With the right system in place, everything is streamlined, and the staff rarely needs to intervene to help with the checkout process.

Benefits of using Hii Retail

This level of streamlining needs to be in place, across multiple channels. Bringing all touchpoints together, creating a true omnichannel experience, can be like magic to the retail customer. They might not know exactly why, e.g. when simply buying their lunch snack, but the process sure went smoothly. This seamless experience across channels - unified commerce - is a retailer's dream.

Some of the biggest benefits of using a state of the art self-checkout system are:

1. Speeding up the process
2. Reducing labor costs
3. Optimizing floor space
4. Improved customer convenience
5. Better privacy and security
6. Improved accessibility
7. Scalability and flexibility
8. Reduced shrinkage and theft
9. New data collection and analysis opportunities

No need for it to remain a dream - let’s make it happen together!

With the right system in place the above things don’t need to be aspirations anymore. It’s actually quite the contrary. Going cloud-native and fully scalable means that many recurring worries become things of the past. Imagine preparing for big holiday campaigns, such as Christmas and Black Friday, without having to think about how the system will handle it.

No overload, no downtime, no data losses. This is the reality when you move from on-premise systems to cloud-based solutions. Customers should not have to endure system updates, scanning errors, miscommunication and other nuisances. Things should be much better, and they can.

Retailers embracing cloud-native self-checkout systems

Hii Retail is our way to eliminate the main pain points of retailers and their customers, with the goal of creating the last POS system your company will ever need. Many Extenda Retail employees have a retail background, so we know what is important and in demand.

Retailers have had enough of lengthy, manual and potentially unstable processes. We believe in fixing all this, making it easy to set up campaigns and tailor them based on your business needs. An example: for some companies, managing business-wide and local campaigns side by side in the same system still remains a dream, but it definitely doesn’t need to be.

A cloud-native platform, such as Hii Retail, gives all store locations access to the same setup of gift cards, loyalty programs, discounts, campaigns and other material. Everything is synced, also from a customer perspective, regardless if the shopping takes place online or in-store. Cloud-native allows you to run your various campaigns side by side, as you please.

Some Hii Retail key features:

• Simplified integration
• Built on Google Cloud technology
• Automatic deployment
• Unified commerce-in-the-cloud
• Hybrid operation
• API-first, headless checkout API

Micro-service architecture allows for customizable setups, where individual parts are not reliant on each other. It doesn’t upgrade in a way that causes system downtime; instead it might seamlessly upgrade instantly five times a day across an entire business.

Eliminating customer pain points through retail transformation

One of the many good reasons to implement a state of the art self-checkout system is that it eliminates your customer’s pain points. Many of us simply don’t want to waste precious time waiting around in the store, and we shouldn’t have to. It’s also not uncommon to encounter downtime, errors or miscommunication when using some self-checkout systems. Having the right system in place is an opportunity to truly leave your mark on the customer experience.

The underlying architecture is intelligent and advanced, but the customer side needs to be simple and intuitive. These insights, and many others, are what we at Extenda Retail have in mind when developing systems. Continuous uptime and stability is usually not something that goes actively noticed, but customers and employees will be affected if things malfunction. It needs to be smooth and streamlined across the board.

We want our clients to be seen and heard, and not just feel like one of many. Teamwork, long-term relationships and communication are invaluable parts of the joint success.

It’s a journey where we get to know each other better and better, continuously improving what the self-checkout system can offer. The end result is going places where the competitors fail to go.

If you decide to see the emergence of cutting-edge self-checkout systems as an opportunity, let’s get started!

Get in touch -> https://www.extendaretail.com/book-a-meeting/