Click and Collect

Entice your customers by offering flexibility and convenience.

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For many consumers, Click and Collect is no longer an add-on, but rather a prerequisite. The Extenda Retail Click & Collect solution can be seamlessly integrated with your e-commerce, POS and checkouts to offer customers a more convenient shopping experience. It enables remote shopping, yet still brings people to the physical store – which consequently increases conversion rates by creating additional sales opportunities. By maximising consumer options, you enhance the personalisation, and convert browsers to buyers.  

Our Click & Collect facilitates retailers to smoothly and reliably fulfill orders to keep customers coming back, and this focus on customer service enables a proactive approach to consumer demand. The user-friendly solution is quick and easy to use, and the integration minimizes delays, confusion or lost products. 

The process is streamlined to the last detail through integrations with stock-levels across all channels, in addition to live stock information. Together, these help prevent retailers from selling products which are out of stock.

The Click & Collect solution has customer convenience at its core as they can pick up products around their own schedule, and go through the shopping process faster and cheaper than via for instance a delivery service. It also offers customers the opportunity see the products and their quality when they pick them up. 

From the retailer’s perspective, it’s a cost effective service to offer as it decreases the risk of in-store queues at peak times, and is cheaper than home delivery. 

How it works:

When a purchase is made through Click & Collect, the system automatically assigns the order via a POS or Checkout station to the in-store staff for picking. Staff also receive information regarding if payment has been made, or if it should be completed in-store. Once ready, the customer is notified that they can pick up their order.

This automation makes the process efficient for both staff and customers, as the items will be ready for pick up almost instantly after an order has been placed. The accurate and timely information prevents errors and avoids time-wasting.

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Key features:

  • Efficiency – Automation helps staff organise and ensures that customer orders are picked in store, and ready for customers on time, every time
  • Customer choice – Today’s consumers value the flexibility, time-saving and freedom Click & Collect offers
  • Peace of mind – Retailers can be sure that the goods are in the store and that the order and picking process is efficient 
  • Customer notifications – Customers are automatically notified when an order is ready

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