Tillie: The AI assistant built into your retail ecosystem
From product availability and store performance to promotions and customer service, Tillie helps retail teams find answers, make better decisions, and work more efficiently - all through a simple conversational interface.
Finally, an AI That Understands Retail
AI Where the Work is - not in a Separate Window. The best AI isn't trained on retail. It's connected to it.
By connecting the systems, data, and workflows behind your retail operation, Tillie helps employees make faster decisions and deliver better customer experiences.
How it works
Tillie as associate assistant
Inside POS and the Attendant App.
Guides staff through returns, audits, exceptions and complex baskets - answering "what do I do next?" at the lane.
Tillie as promotion assistant
Inside the Promotion Editor
Natural-language authoring of promotions - grounded in your real items, baskets and fiscal rules - not in generic AI guesses.
Tillie as shopping assistant
Inside Self-Checkout
Loyalty-aware AI, exactly where the decision happens. Surfaces offers, benefits and loyalty context at the moment of purchase.
Norway’s Leading Garden Center Brings AI-Powered Store Assistance to the Shop Floor
Why Did Plantagen Choose Tillie?
• Faster access to product and operational information
• Reduced time spent searching across systems
• Better customer service
"We see great potential in using AI to simplify everyday life in stores. By testing Tillie, our employees get faster access to the right information, which makes it easier to give customers the help and inspiration they expect."
- Olav Fyldeng, Chief Information Officer, Plantagen
Tangible benefits for retailers
Empower store Teams
Give employees instant access to information without switching systems.
Improve Customer Experience
Answer customer questions faster and with greater confidence.
Increase Sales
Support upselling, cross-selling, and smart recommendations.
Improve Operational Efficiency
Reduce time spent searching for information and completing routine tasks.
Make Better Decisions
Access KPIs and performance insights instantly, from anywhere.
Frequently Asked Questions
Is Tillie an AI chatbot or a retail operations tool?
Tillie is best described as an embedded AI retail operations assistant rather than a traditional chatbot. It operates inside core retail systems like POS, promotion editors and self-checkout, supporting staff and systems with contextual intelligence rather than customer-facing conversational support.
Why not just use ChatGPT or other AI tools?
Here are some examples of queries you could ask Tillie:
Customer Assistance: "Do we have this item in another size?"
Product Recommendations: "What products are frequently purchased together?"
Inventory: "Which nearby store has this product available?"
Store Performance: "Why are sales lower this week?"
Promotions: "Which products should we feature today?"
Operations: "Show me the current campaign performance."
What is an AI retail assistant like Tillie?
Tillie is an AI-powered retail assistant designed for in-store staff and operational systems. It supports employees directly within POS systems, attendant apps, promotion tools, and self-checkout environments by providing real-time guidance, contextual insights, and next-step recommendations during retail workflows.
How does Tillie support retail store associates at the point of sale?
Tillie acts as an Associate Assistant inside POS and attendant applications, helping staff navigate complex in-store scenarios such as returns, audits, exceptions and basket issues. It provides clear “what do I do next?” guidance at the till, reducing errors and improving checkout efficiency.
How does Tillie help with retail promotions and pricing?
Tillie functions as a Promotion Assistant within promotion editing tools, enabling teams to create and manage offers using natural language. It grounds suggestions in real product catalogues, basket rules and financial constraints, helping retailers build accurate, compliant promotions faster without relying on manual rule configuration.
How do Retail AI assistants improve the self-checkout experience?
Tillie works as a Shopping Assistant within self-checkout systems, where purchase decisions are made. It delivers loyalty-aware prompts, highlights relevant offers and surfaces customer-specific benefits in real time, helping increase basket value while keeping the checkout process smooth and intuitive.
See Tillie in Action
By combining retail data, operational workflows, inventory information, product knowledge, and AI, Tillie delivers relevant answers and recommendations when and where they matter most. Want to see it live?
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